Order & Payment
How can I order without an account on ESONA website?
You absolutely can order on ESONA without an account.
We encourage you to create an account to get updated with ESONA’s latest and attractive promotions, plus to have your information and order history saved for your best online shopping experience.
Can I call ESONA to place an order?
We can assist you to place your order over the phone if your preferred payment method is Cash on Delivery (COD). However, we highly recommend you to check out how to make a purchase online. If in any situation you cannot place an order online, please call our Customer Services at +603-42955566, we will be more than happy to assist you. Below are the company account details:
Public bank 3122892024
How to remove an item in your shopping cart?
To remove an item in your shopping cart, you can: Click on the Cart icon on top of ESONA page to go to your shopping cart. Click on “Remove item” Your cart will be updated and that item will be removed.
Will I receive any order confirmation after placing an order?
An order confirmation with order summary will be sent to you through email / apps right after you have placed your order. We will also send email notifications or through Apps to keep you updated frequently on your order status.
Which payment methods does ESONA offer?
To bring you the best online shopping experience, we offer multiple payment methods:
Cash On Delivery, Credit/ Debit Card, Online Banking, Paypal
Which credit cards are accepted for payment?
ESONA accepts all Visa and MasterCards, both Credit and Debit. All your credit card information is protected by means of industry- leading encryption standards. Please note that additional charges may be incurred if you are using a non-Malaysian issued card due to Foreign Exchange.
Can I use a credit card which is not under my name to place an order?
We can assist you in this case; however, it is not encouraged in terms of transaction safety. We may need you to send us a copy of the cardholder’s ID and credit card.
Why my order was charged wrong amount?
Your order might incur a shipping fee or bulky fee. For more information on these extra fee terms, please refer to delivery and shipping policy. If your order was indeed charged wrong amount, please contact us and we will assist you right away.
Do you keep my credit card details?
Your security is important to us and we take it very seriously. Every credit card transaction occurs within a secure environment. We do not retain your credit card information after your order is completed; it is submitted directly to our banks.
Where can I request an official receipt?
To request an official receipt, we will assist you right away. For retail items, official receipts can be issued upon request and only when orders are completely delivered. All official receipts will be sent via email / apps.