What is ESONA Return policy?
All items sold on ESONAonline.com are covered under the “ESONA Buyer Protection Program”.
According to the applied Return policy, you may return your item to us within 14 calendar days. Countdown starts from the date you received.
Requirements for a valid return
The guidelines of return policy
You may want to return your item due to any of the following reasons:
NOTE: In the unlikely event that your return is invalid, our Customer Service will notify you before sending it back to you. Your return courier fee will not be reimbursed.
How long is the quality evaluation process?
Replacement/ Refund process only begins after we have completed evaluating your returned product. This quality evaluation process may last up to 2 business days on receiving of your return. You will receive the credit including return courier charges within 5-15 working days, depending on your bank policies.
Where to return?